PrimeAuraHere to help, methodically.
Have a question about PrimeAura or your account? Our support team is glad to help. Reach out and we will respond methodically, as soon as we can.
Before you write to us
Most questions already have an answer on the site, and checking first is usually quicker than waiting for a reply.
- Frequently asked, answered plainly. β costs, withdrawals, verification and minimums.
- A disciplined process, step by step. β what happens after you register, step by step.
- Pricing β what is free and where a cost can appear.
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached β identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions are answered faster in a short conversation than in several messages.
Outside working hours
Messages sent in the evening or over the weekend are queued and answered first thing the next working day, in the order received.
Details worth including
Your registered email address and the approximate date of the matter in question are enough for us to locate your account. Never send a password, a full card number or a one-time code β no member of our team will ever ask for these.
If something looks wrong
Report it the same day. Anything involving a payment you do not recognise is escalated immediately, ahead of the normal queue.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support β [email protected] | Account questions, verification, withdrawals | We typically respond within one business day. |
| Callback request | Anything easier to explain over a call | Support hours: MonβFri, 9:00β18:00 |
| Abuse report β /report-abuse | Impersonation, misuse of the brand, suspicious messages | Reviewed on receipt |